Q: DOES ALSCO-CARDINAL OFFER FINANCING?
A: Yes, we are proud to be partnered with Wells Fargo, Citywide National, and American General Banks to accommodate your financial needs.

Q: WHO DO I CONTACT FOR FINANCING?
A: Contact us. We can provide you with the specifics of loan options that each of our preferred lenders offers.

Q: IS THERE A MINIMUM LOAN AMOUNT?
A: Yes, there is a $2,000 minimum loan amount.

Q: WHAT LOAN OPTIONS DO YOUR LENDERS OFFER?
A: As a general overview, Wells Fargo and American General process our 90-day and 6-months same-as-cash loans, and Citywide Banks process the long-term loans.

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REPLACEMENT WINDWOW QUESTIONS & ANSWERS

Q: HOW LONG BEFORE MY NEW WINDOWS ARE INSTALLED?
A: Typically, your windows will be custom manufactured within 4-6 weeks from the time you order them. When they are ready, we will then coordinate an installation date that works with your schedule.

Q: HOW LONG DOES THE ACTUAL WINDOW INSTALLATION TAKE?
A: Up to 10 windows and one 1 patio door can usually be installed in 1 day.

Q: WILL I LOSE SOME OF MY WINDOW SILL SPACE?
A: Yes. Most windows in homes today have narrower frames than replacement windows. Builders often use new construction (low grade) windows on new homes. Replacement windows are usually 1 to 1.5 inches thicker than new construction windows.

Q: CAN I TRUST WHAT I SEE ONLINE ABOUT THESE WINDOWS??
A: Yes. If you are shown something in your home and it leaves with the salesperson, you cannot trust that you will get the same thing shown. Online it is for anyone to see and must be factual and up to date. Especially on our comparison chart.

Q: DO I NEED TRIPLE PANE GLASS?
A: No. These windows are designed for areas with prolonged extreme heat or cold. With a third pane of glass the air space between the inside and outside pane is typically the same as two panes. The third pane adds 30% more weight to the sashes, placing an additional strain on moving parts. Furthermore, the third pane requires two spacers, which in turn doubles the surface areas on the sealed insulated glass unit that can fail.

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Q: HOW LONG BEFORE MY NEW PATIO DOOR IS INSTALLED?
A: Typically, your door(s) will be installed within 4-6 weeks from the time of your order.

Q: HOW LONG DOES THE ACTUAL INSTALLATION TAKE?
A: A few hours at the most.

Q: CAN THE DOORS OPEN FROM EITHER SIDE?
A: Yes. Both sliding and hinged doors can open from one side or the other and must be specified if the right side must open (inside looking out).

Q: DOES THE PRICE INCLUDE R & R OF MY SECURITY BARS?
A: No. Removal of security bars costs additional to the price of the door.

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Q: HOW LONG DOES IT TAKE TO INSTALL A NEW PERGOLA?
A: Your cover will be ready for installation within 3 weeks from permit issuance. When it is ready, we will coordinate an installation date that works with your schedule.

Q: HOW LONG DOES THE ACTUAL PERGOLA INSTALLATION TAKE?
A: Usually they can be installed in 1-3 days.

Q: WHAT ARE THE SETBACK REQUIREMENTS?
A: Each building department has different requirements. You should call your county building department and ask for Planning and Zoning. Typical setbacks are 5 feet on the sides from the property line and 25 feet from the front or rear property lines.

Q: WHAT IS THE POST SPACING?
A: This is determined once your application is inspected by one of our qualified professionals. The common spacing is 8 feet.

Q: ARE CONCRETE CAISSONS INCLUDED IN YOUR PRICE?
A: Yes, if they are necessary.

Q: CAN I PUT THE PERGOLA OVER A WOOD DECK?
A: Yes. We may have to go through the deck to the ground and place the posts in concrete caissons.

Q: DOES THE PRICE INCLUDE REMOVAL OF OUR OLD COVER?
A: No. We will remove old covers at an additional rate per square foot.

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